FAQs

1. What products does Zen Basket sell?

Zen Basket offers a curated selection of beauty products, clothing, perfumes, oud, and kitchen items. Our collection is designed to combine quality, functionality, and everyday style.

2. Where do you ship from?

Our operations are managed from Doha, Qatar, and we ship orders to the United States and select international destinations.

3. Do you ship to the United States?

Yes! We ship across the United States with reliable carriers and provide tracking for every order.

4. How long does order processing take?

Orders are typically processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has been shipped.

5. How long does delivery take?

Delivery times depend on your location:

  • United States: 5–8 business days
  • International: 5–10 business days

Delivery times may vary due to customs clearance or local carrier delays.

6. How much does shipping cost?

United States

  • Free shipping on orders $100 and above
  • $5.99 standard shipping for orders $0.00 – $99.99

International

  • Free shipping on orders $100 and above
  • $6.99 standard shipping for orders $0.00 – $99.99

7. Will I receive a tracking number?

Yes. Once your order ships, a tracking number will be emailed to you. Please allow 24–48 hours for tracking updates to appear.

8. Do you charge customs or import fees?

Customs duties, taxes, or import fees may apply to international orders depending on your country’s regulations. These charges are not included in our prices and are the customer’s responsibility.

9. What should I do if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an error. If the order has already been shipped, we may not be able to change the address.

10. What happens if my order is delayed or lost?

If your order hasn’t arrived within the estimated delivery time, please reach out to us. We’ll investigate with the carrier and assist you in resolving the issue.

11. Are your payments secure?

Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and payment information remains protected.

12. How can I contact Zen Basket?

You can reach us anytime using the details below:

Email: rajibukil62@gmail.com
Phone: +974 5027 0957
Address: Doha, Qatar